Return & Refund Policy

Urban Wine + Liquor

At Urban Wine + Liquor, we comply with all applicable federal, state, and local laws governing the sale and shipment of alcoholic beverages. Due to the regulated nature of alcohol, the following return and refund terms apply.

All Alcohol Sales Are Final

All alcoholic beverage sales are final once an order has shipped. Returns and exchanges are not accepted for alcohol products, except in limited situations outlined below.

Eligible Refund & Replacement Situations

Refunds or replacements may be issued only under the following conditions:

1. Damaged Shipments

  • If your order arrives significantly damaged, you must contact us within 48 hours of delivery.

  • Clear photos of the damaged product, shipping box, and packaging are required.

  • Upon verification, we may issue a refund or replacement, at our discretion.

  • Minor leaks, cosmetic damage, or label imperfections are not eligible for refunds.

2. Incorrect Items

  • If an incorrect item is delivered, notify us within 48 hours of delivery.

  • Once verified, we will arrange a replacement or issue a refund.

Non-Refundable Situations

Refunds will not be issued for:

  • Opened, partially consumed, or unopened alcohol products

  • Orders that have already shipped (unless damaged or incorrect)

  • Failed delivery due to age verification or signature refusal

  • Returns caused by incorrect or incomplete shipping addresses

  • Damage caused by weather or temperature conditions during transit

  • Clearance, final sale, promotional items, or gift cards

Order Cancellations

  • Orders canceled before shipment may be eligible for a refund minus a 10% processing fee.

  • Orders that have shipped cannot be canceled.

Returned Shipments & Delivery Failures

If an order is returned due to:

  • Failed age verification (21+ requirement)

  • Signature not obtained at delivery

  • Incorrect address provided by the customer

The customer may be responsible for return shipping and handling costs. Any refund issued will be deducted by applicable fees.

Refund Processing Time

  • Approved refunds are processed within 7–10 business days.

  • Refunds are issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or card provider.

Legal Compliance & Age Requirement

By placing an order, you confirm that you are 21 years of age or older and legally permitted to purchase alcohol in your jurisdiction. Urban Wine + Liquor reserves the right to cancel orders that do not comply with applicable alcohol delivery laws.